Privacy Policy
PRIVACY POLICY
trifa Inc. (hereinafter referred to as "the Company") has established the following personal information protection policy, built a mechanism for the protection of personal information, and by ensuring all employees fully understand the importance of and are committed to the protection of personal information, we promote the safeguarding of personal information.
1. Management of Personal Information
The Company ensures that your personal information is kept accurate and up-to-date. To prevent unauthorized access, loss, damage, alteration, and leakage of personal information, we have implemented necessary measures such as maintaining our security system, developing management structures, and conducting thorough employee training. We implement rigorous safety measures and perform strict management of personal information.
2. Purpose of Use of Personal Information
（１）The Company uses the personal information specified in (2) below within the scope necessary to achieve the following purposes of use in providing telecommunications services (various services provided using the functions of the communication equipment itself).Purposes of Use of Personal Information and Information Used
- For providing and maintaining telecommunications services, for troubleshooting, investigating and responding to malfunctions, defects, and accidents of products, services, networks, equipment, software, etc., for after-sales service, for calculating and billing usage fees, and for other related business
- For identity verification, contract screening and other related business at the time of application acceptance etc.
- To respond to consultations (opinions, requests, inquiries, etc.) from customers
- For analysis of sales and usage, for analysis and effectiveness measurement of various measures, for analysis for new service planning, for analysis for improving service quality and response service, and for other various analyses and surveys
- To prevent occurrence of fraudulent contracts, misuse, non-payment and to investigate and respond when they occur
- To provide information, advertisements, shipping of ordered products, lottery drawing of winners and gifts at campaigns, events, etc.
- For questionnaire survey related work
- For handling service referral operations by businesses partnering with us
Please note that even after the contract for the telecommunications service with the customer has ended, we may use personal information within the scope of the above purposes of use.
（２）The Company uses the following personal information within the scope necessary to achieve the purposes of use specified in (1) above.
- Name, address, date of birth, phone number, email address, Apple ID, and other information.
- Information related to usage fees, etc. Information related to usage fees such as billing amount, payment status, payment method, etc.
- cardholder name, etc.Credit card number,
- Information on public certificates, etc. Information on identification documents such as certified copy of register, seal registration certificate, driver’s license, passport, etc.
- Information on services applied for Information on telecommunication services Information on additional services Information on various services provided by using the functions of the telecommunication device itself
- Information about the telecommunications equipment used
- Information about communication history, such as communication start/end time, communication time and destination number
- Location informationInformation about location information Browsing and usage information
- Other information obtained incidental to the provision of telecommunication services, such as application reception history, contents of opinions, requests, inquiries, etc.
3. Methods of notification, publication or obtaining consent, and user involvement
(1) Notification and Public Announcement
The Company will provide notification and announcements regarding this policy by posting them on this application or on the Company’s website.
(2) Method of obtaining consent
Consent shall be obtained by the method of obtaining consent when this application is launched for the first time.
(3) Method of user involvement
The acquisition of user information can be discontinued by uninstalling this application.
4. Disclosure or provision of personal information to third parties
We will appropriately manage personal information received from customers and will not disclose personal information to third parties except in the following cases:
- When we have the customer’s consent
- When we disclose personal information to contractors to perform services requested by the customer
- When disclosure is required by law
- When using the eSIM service, if identity verification is required by telecommunications carriers (including those located in the following foreign countries), we may provide your name, date of birth, and passport information to the extent necessary.
- ① Country of recipient: Hong Kong
- ② Personal information protection framework in the above country: For detailed information regarding the legal framework of the above country, please refer to the website of the Personal Information Protection Commission.
- ③ The telecommunications carrier in the above country complies with the relevant personal information protection laws and regulations of that country.
- When, after you have applied through a service referral by a business partnering with us, we provide your information to said referral business for the purpose of handling referral operations
5. Security measures for personal information
We take all possible security measures to ensure the accuracy and safety of personal information.
6. Verification of Identity
If you wish to inquire about, correct, or delete your personal information, we will respond to your request after verifying your identity.
7. Compliance and Review of Laws and Regulations
We will comply with Japanese laws, regulations, and other standards applicable to personal information in our possession, and will review and improve this policy as appropriate.
8. For inquiries regarding our handling of personal information, please contact the following
trifa Corporation
4th Floor, Gotanda NT Building, 1-18-9 Nishi-Gotanda,Shinagawa-ku, Tokyo 141-0031, Japan
Mail: [email protected]
9. Date of Enactment/Revision
Enacted: November 30, 2022
Last Revised: April 30, 2026